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2.3
Details
I purchased two tours for February 2016 and April 2016. I made the purchase early in the year of 2015, and by November of 2015 I was offered a job that didn't allow me to take the time off to go on the tours of 2016. These tours were months away so I figured I would...
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6 comments
Anonymous
#1122753

My husband & I just found out the hard way also! We also lost lots of money, because we paid everything early( we also don't like debt.) I unfortunately had a serious injury & illness, & thought since we purchased the travel insurance, we would receive a full refund.

Wrong! When we received the refund check...we were both SHOCKED at how little it was! I did not

Plan to be ill, that's why we bought the insurance, "just in case." The fine print in Gate 1's refund policy, is so full of double talk, it could easily be twisted to benefit Gate 1 of course.

The Travel Insurance that issued our fragment of a refund, stated " as per Gate 1's cancelation penalties." Never again! Thanks for the info on Expedia, & refundable airline tickets!

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ID
#738245 Review #738245 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
1.0
Details
Gate 1 is the worst. They do not care about their customers at all. We were supposed to be heading to Europe, Paris included tonight. We told them of our concerns and no one cares. They said if we wanted to change anything it would be out of our own pockets. There are...
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5 comments
Anonymous
#1078289

Just returned 12/14/2015 from my 12th gate one trip this one touring Turkey. It was above expectation and a great learning experience.I feel bad for my fellow americans that let fear media (faux news being the worse) form their opinions.

I did not experience a lot of interaction with regular non tourist associated Turks but the 3 or 4 I did have face to face made me think they are not really any different than US.

Sorry for those that let fear control their lives.

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ID
#736847 Review #736847 is a subjective opinion of poster.
Reason of review
Poor customer service
Camille France and I (Lou Ann Miller) recently came back from Gate 1 Travel tour to Ireland. I cannot say enough good things about Kay Cleary, our tour guide and Casper, our driver. Kay was so wonderful in every way, and very knowledgeable about all the places we...
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1 comment
Anonymous
#1070455

We had Kay C. Last year, and liked her too.

ID
#735689 Review #735689 is a subjective opinion of poster.
Service
Gate1travel Tour
Pros
  • Loved it
Reason of review
Good customer service
1.0
Details
On Nov.15,2015,we had a trip booked by GATE1 TRAVEL through Turkish Airlines FL. # TK 1361 for a trip to Rome,we flew from San Francisco,CA to Istanbul,Turkey, we had a layover of 4hrs.so we waited till 2 hrs.before to go to gate 305 ,the 7 of us were seated in GATE...
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ID
#735437 Review #735437 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Gate1travel - Tour Review from Chiang Mai, Chiang Mai

Update by user Nov 13, 2015

Good morning everyone over there.

My name is pui-pui I had business at besides of Le meridian hotel Chiang Mai thailand about laundry . So I had problems with your tour guide of she unpolite to me and my office staff because of your customers come to over my shop and had...

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4 comments
Anonymous
#1323595

Im about to take a tour wih this company, but this awful complains are raising concerns.. Im praying that I will not regret taking a tour with gate 1

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Resolved
ID
#733986 Review #733986 is a subjective opinion of poster.
Service
Gate1travel Tour
Reason of review
Poor customer service
MY TRAVEL COMPANION, MARTHA CARSON, AND I ARRANGED TO TAKE YOUR 10 DAY TRIP TO CHINA, LEAVING HOUSTON ON 11/6/15. WE HAD BEEN TOLD BY G1 PERSONNEL (BY PHONE) TO ARRIVE AT THE HOUSTON AIRPORT BEFORE 9PM ON 11/6, AND THAT THE AIR CHINA PLANE WOULD *** AROUND MIDNIGHT, A...
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2 comments
Anonymous
#1209017

Did you report to Better Business Bureau to get a refund ?

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ID
#731691 Review #731691 is a subjective opinion of poster.
Service
Gate1travel Tour
Cons
  • Poor customer service
  • Information supplied
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
We recently completed a cruise in Eastern Europe. I noticed that the music was never pleasing. One day I decided to pay attention and noticed it was music, sung entirely by blacks. Further, it was so loud that I turned it down all the way with the control in my room...
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9 comments
Anonymous
#1109704

Seriously...this is your complaint? Unreal!

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ID
#728883 Review #728883 is a subjective opinion of poster.
Service
Gate1travel Cruise
Reason of review
Poor customer service
We booked a trip with Gate 1 on Black Friday 2014 to go to Greece in September 2015. This was the fourth trip we have booked with them. All the other trips were great. Unfortunately, I cannot say the same about this last trip. I called their office 7 or 8 times to...
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2 comments
Anonymous
#1060128

Just completed a Gate 1tour of Greece Including Athens ,Peloponnese Santorini and Mykonos

It was fabulous !

Gate 1 helped get the 6 of us very good air seats esp considering this was a tour

All logistics were handled professionally and very competently

I have taken 4 tours with Gate 1 and all have been great

Planning next one to Southern Italy Campagna and Puglia region

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ID
#721011 Review #721011 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
We took the 6 day tour to Macchu Picchu from New York. The air arrangements were good, the hotels were good. The tour guide ,Luis, was excellent.So were the driver and the assistant guide Freddie(super organizer). My few peeves were these. While the arrangements were...
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3 comments
Anonymous
#1092312

I took this same trip to Peru Oct 2014 and loved ever aspect of it. I had no complaints.

I have now taken three Gate 1 tours and will now use this is my only tour company because I really trust them. A doctor friend and his wife have taken 15 Gate1 trips and will only use them. BTW, I am age 67 and have traveled all over the world and the USA.

I can see where inexperienced travelers may have false expectations. To them I say, chill out or stay home.

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ID
#717201 Review #717201 is a subjective opinion of poster.
Reason of review
Poor customer service
On October 1 2015 I set out for the most exciting and spectacular trip of Machu Picchu. Our Tour Guides and Bus Driver were fabulous Henry Melgarejo, Sara Castillo and Raul Baca were wonderful and the most caring & knowledgeable. I have been on many tours but not...
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1 comment
Anonymous
#1054460

Lares Trek is an exciting alternative to get to Machu Picchu, enjoying wonderful landscapes.

Lares Trek

ID
#714919 Review #714919 is a subjective opinion of poster.
Reason of review
Good customer service