Crossville, Tennessee
Not resolved
1 comment

We booked a 10 day tour of Peru with Gate 1(our 3rd) and had a wonderful time with one exception. I fell ill with a foot infection.

One the bus into Cusco we booked a half day excursion in that city the next a.m.. Two hours later a doctor(ordered in by our tour leader)saw me and ordered me to stay in bed the next day, thereby making me miss the excursion booked a mere 2 hours earlier.

On returning the the US I requested a $54 refund and was rejected, this to a repeat and once satisfied customer.

I guess Gate 1 does not know that there are other tour companies out there. Wow, what pathetic customer relations over a measly $54.

Product or Service Mentioned: Gate1travel Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $54.

Preferred solution: Full refund.

Gate1travel Pros: Tour was wonderful.

Gate1travel Cons: Shoddy customer relations.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

After an exchange of emails this issue has been resolved satisfactorily. Yeah Gate 1.

Gate1travel Reviews

  1. 55 reviews
  2. 29 reviews
  3. 18 reviews
  4. 29 reviews
  5. 45 reviews
Gate1travel reviews