Gate1Travel Complaints and Reviews

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Gate1Travel
Main address: 455 Maryland Drive 19034 Ft. Washington Pa
800-682-3333, 215-572-7676, 215-886-2228, info@gate1travel.com
  • 72 complaints
  • $39.1K claimed losses
  • $543 average
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  • 1 day ago
  • Advertisements and Cons
  • West Palm Beach, Florida
  • Peru Trip
  • 77

Just recently returned from tourwith gate 1. Am quite disappointed that our tour of machu picchu lasted only three hours at the site. I specifically chose this tour because it was highlighted as a full day machu picchu with an early morning train departure. Many other tour companies only offered half day tours. Our hard copy itinerary specified a full day machu picchu. Currently the company has... Read more

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  • Sep 19
  • Travel Agencies
  • Incompetent Guide
  • 2
  • 2
  • 126

Although Machu Picchu was awe-inspiring, this is a review of the tour company called GATE1. GATE1 uses local people for their tour guides to Machu Picchu/Cusco/Lima tours. Raul F.B.C.was my specific guide. He was terrible. A local, uneducated native that is completely incompetent. His explanations were disorganized, long-winded and filled with personal opinions and religious superstitions that he... Read more

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  • Sep 09
  • Travel Agencies
  • Positive Experience
  • 1
  • 1
  • 231

I have taken over 15 tours with Gate 1, and will be going on two more in 2015. I have never had a single issue with flights, hotels, or itineraries. The tour guides have been top-notch and the groups well-managed. I had to cancel once due to a serious illness and received a timely, full refund without any difficulty. I will simply not tour with any other company but Gate 1; I have found them to... Read more

Was this review helpful? 3 1

     

  • Sep 02
  • Travel Agencies
  • Fort Washington, Pennsylvania
  • Bad Service
  • 2
  • 2
  • 406

I am very upset, because I paid in total my trip to Great Britain and in the airport I do not have ticket, I call to somebody to resolve the problem and spoke with Eliza and after with Margo Paaske ext 1371 and told me that was because I did not paid insurance. This answer do not have sense. I have a friend in Air Canadian and let me take the next flight I gave all the information to Margo. ... Read more

Was this review helpful? 1 1

     

  • Aug 12
  • Travel Agencies
  • Misleading Booking Price
  • 2
  • 2
  • 898

The original booking was for two people traveling to Morocco. We wanted to add a friend to the trip and change the reservation to a triple room rate. We called Gate 1 and the travel agent quoted the price for the third person and left a voicemail to the other two, saying that due to the change from a double to a triple, the price is cheaper and expect a $200 refund. With this information, the... Read more

Was this review helpful? 5 3

     

  • Aug 12
  • Travel Agencies
  • Reservation Refund Refusal
  • 444

Seriously everyone!? A NON REFUNDABLE reservation is-surprise-NON REFUNDABLE. If you think you might be upset to lose your deposit should anything happen-buy insurance! I can not believe people ignore the checks and notices of NON REFUNDABLE. I get it--bad things happen. To everyone. And just in case, if I'm spending a lot of money-I protect myself! If you think every thing should change at... Read more

Was this review helpful? 6 0

     

  • Jul 27
  • Travel Agencies
  • False Breeder Accusation
  • 546

Given the name of the web site, I expected to find negative reviews of gate 1 tours. However, I recently returned from an 11 day Kenya tour and know other people who have all be on gate 1 tours with no complaints. All 20 people on the tour I was on had no major complaints. I certainly had no complaints The hotels were great, the tour guide/driver was great, the food was great, pretty much... Read more

Was this review helpful? 10 4

     

  • Jul 16
  • Travel Agencies
  • Saint John, New Brunswick
  • Peru Trip
  • 467

After having written a review where we had health issues using a prepaid excursion and having found two substitutes but did not get reimbursed in Peru I contacted Gate1. There were other issues with hotel choice. After several "no" - not possible responses we finally ended up with a customer service person who gave us a "good faith" credit, which we appreciated very much. Its the personal touch... Read more

Was this review helpful? 1 2

     

  • Jul 09
  • Travel
  • Yuma, Arizona
  • 8 Day Ecuador
  • 6
  • 6
  • 299

What in the world is wrong with their website?!? We received several errors on their website while trying to book a Ecuador tour. Please someone tell me this is NOT a foregleam of their customer service, tours, etc. I have 48 hours left before we have to make a decision. What is up with this company, they have more bad reviews than good reviews online. Please someone tell me that this company is... Read more

Was this review helpful? 1 0

     

  • Jul 07
  • Travel Agencies
  • Customer Service
  • 2
  • 2
  • 478

I have traveled with Gate1 before and found their services to be fine and reasonable. I booked a trip to Hong Kong, Bangkok and Singapore for August 2014. I was considering traveling to Micronesia early in August and thought it best to fly to Hong Kong directly from Micronesia and delete the LAX to Hong Kong leg of my tour with Gate1. I did not see a problem in not taking the flight from LAX to... Read more

Was this review helpful? 2 1
 
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