Gate1Travel Complaints and Reviews

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Gate1Travel
Main address: 455 Maryland Drive 19034 Ft. Washington Pa
800-682-3333, 215-572-7676, 215-886-2228, info@gate1travel.com
  • 77 complaints
  • $39.2K claimed losses
  • $509 average
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  • 1 day ago
  • Travel Agencies
  • Positive Experience
  • 43

Recently my sister-in-law and I traveled with a group of 47 for a 10 day tour in Italy.Our tour guide Myriam was fantastic.We got to see a lot because Myriam was so diligent.She made sure that the group understood how important it was for us to be where she told us to be at the time she told us.She was very knowledgeable and she was a lot of fun.She was constantly counting us to make sure she... Read more

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  • Oct 21
  • Travel Agencies
  • Positive Experience
  • 76

My husband and I (active seniors) took two trips with Gate 1 and were very pleased with the hotel accommodations, bus and air travel, site seeing, meals etc. We went on a 13 day tour of Thailand and our tour guide was a lot of fun, totally dedicated to making sure all travellers were enjoying themselves and very informative of all the history/geography of the country. We also went on a 10 day... Read more

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  • Oct 15
  • Travel Agencies
  • Pearland, Texas
  • Train Booking
  • 1
  • 1
  • 240

Gate 1 is horrible. They will lie just to get you to book. Prior to booking an independent tour package, I asked several different agents about whether the time of train travel can be specified to a time of day (late afternoon vs. morning, for example) and each one of them assured me that yes, that's what they're going to do but the train tickets can't be booked until closer to the trip date so... Read more

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  • Oct 13
  • Travel Agencies
  • Positive Experience
  • 53

No cmplaints but praises to our tour guide Faruk Ayaz. I went on a Turkish Treasure tour and it has been the greatest trip ever. Our Tour Director/Manager Faruk Aya was great. He and the the driver Duran were extremely Professional. Faruk is a true historian making our trip a memorable one. Attentive to everyone in our tour. By the second day he already knew our names, took care of people with... Read more

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  • Oct 09
  • Travel Agencies
  • Unprofessional Tour Guide
  • 1
  • 1
  • 182

We had the Northern Italy tour, and were transferring to Florence, while the rest of the group was continuing to Sorento. We had information stating we had a transfer to Florence from Montacatini, however our tour guide had "no transfer" on her info. She left us stranded at the hotel, did not help us get a train schedule, did not let us know we could get a train ticket at any of the Tabacco... Read more

Was this review helpful? 3 0

     

  • Sep 22
  • Travel Agencies
  • West Palm Beach, Florida
  • Peru Trip
  • 788

Just recently returned from tourwith gate 1. Am quite disappointed that our tour of machu picchu lasted only three hours at the site. I specifically chose this tour because it was highlighted as a full day machu picchu with an early morning train departure. Many other tour companies only offered half day tours. Our hard copy itinerary specified a full day machu picchu. Currently the company has... Read more

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  • Sep 19
  • Travel Agencies
  • Incompetent Guide
  • 5
  • 5
  • 347

Although Machu Picchu was awe-inspiring, this is a review of the tour company called GATE1. GATE1 uses local people for their tour guides to Machu Picchu/Cusco/Lima tours. Raul F.B.C.was my specific guide. He was terrible. A local, uneducated native that is completely incompetent. His explanations were disorganized, long-winded and filled with personal opinions and religious superstitions that he... Read more

Was this review helpful? 3 0

     

  • Sep 09
  • Travel Agencies
  • Positive Experience
  • 1
  • 1
  • 449

I have taken over 15 tours with Gate 1, and will be going on two more in 2015. I have never had a single issue with flights, hotels, or itineraries. The tour guides have been top-notch and the groups well-managed. I had to cancel once due to a serious illness and received a timely, full refund without any difficulty. I will simply not tour with any other company but Gate 1; I have found them to... Read more

Was this review helpful? 13 2

     

  • Sep 02
  • Travel Agencies
  • Fort Washington, Pennsylvania
  • Bad Service
  • 2
  • 2
  • 694

I am very upset, because I paid in total my trip to Great Britain and in the airport I do not have ticket, I call to somebody to resolve the problem and spoke with Eliza and after with Margo Paaske ext 1371 and told me that was because I did not paid insurance. This answer do not have sense. I have a friend in Air Canadian and let me take the next flight I gave all the information to Margo. ... Read more

Was this review helpful? 3 1

     

  • Aug 12
  • Travel Agencies
  • Misleading Booking Price
  • 2
  • 2
  • 1123

The original booking was for two people traveling to Morocco. We wanted to add a friend to the trip and change the reservation to a triple room rate. We called Gate 1 and the travel agent quoted the price for the third person and left a voicemail to the other two, saying that due to the change from a double to a triple, the price is cheaper and expect a $200 refund. With this information, the... Read more

Was this review helpful? 7 3
 
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