Gate1Travel Complaints and Reviews

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Main address: 455 Maryland Drive 19034 Ft. Washington Pa
800-682-3333, 215-572-7676, 215-886-2228,
  • 68 complaints
  • $38.6K claimed losses
  • $567 average
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  • Aug 12
  • Travel Agencies
  • Misleading Booking Price
  • 2
  • 468

The original booking was for two people traveling to Morocco. We wanted to add a friend to the trip and change the reservation to a triple room rate. We called Gate 1 and the travel agent quoted the price for the third person and left a voicemail to the other two, saying that due to the change from a double to a triple, the price is cheaper and expect a $200 refund. With this information, the... Read more

Was this review helpful? 3 2

  • Aug 12
  • Travel Agencies
  • Reservation Refund Refusal
  • 193

Seriously everyone!? A NON REFUNDABLE reservation is-surprise-NON REFUNDABLE. If you think you might be upset to lose your deposit should anything happen-buy insurance! I can not believe people ignore the checks and notices of NON REFUNDABLE. I get it--bad things happen. To everyone. And just in case, if I'm spending a lot of money-I protect myself! If you think every thing should change at... Read more

Was this review helpful? 3 0

  • Jul 27
  • Travel Agencies
  • False Breeder Accusation
  • 385

Given the name of the web site, I expected to find negative reviews of gate 1 tours. However, I recently returned from an 11 day Kenya tour and know other people who have all be on gate 1 tours with no complaints. All 20 people on the tour I was on had no major complaints. I certainly had no complaints The hotels were great, the tour guide/driver was great, the food was great, pretty much... Read more

Was this review helpful? 6 2

  • Jul 16
  • Travel Agencies
  • Saint John, New Brunswick
  • Peru Trip
  • 300

After having written a review where we had health issues using a prepaid excursion and having found two substitutes but did not get reimbursed in Peru I contacted Gate1. There were other issues with hotel choice. After several "no" - not possible responses we finally ended up with a customer service person who gave us a "good faith" credit, which we appreciated very much. Its the personal touch... Read more

Was this review helpful? 1 1

  • Jul 09
  • Travel
  • Yuma, Arizona
  • 8 Day Ecuador
  • 6
  • 181

What in the world is wrong with their website?!? We received several errors on their website while trying to book a Ecuador tour. Please someone tell me this is NOT a foregleam of their customer service, tours, etc. I have 48 hours left before we have to make a decision. What is up with this company, they have more bad reviews than good reviews online. Please someone tell me that this company is... Read more

Was this review helpful? 1 0

  • Jul 07
  • Travel Agencies
  • Customer Service
  • 2
  • 331

I have traveled with Gate1 before and found their services to be fine and reasonable. I booked a trip to Hong Kong, Bangkok and Singapore for August 2014. I was considering traveling to Micronesia early in August and thought it best to fly to Hong Kong directly from Micronesia and delete the LAX to Hong Kong leg of my tour with Gate1. I did not see a problem in not taking the flight from LAX to... Read more

Was this review helpful? 2 0

  • Jun 19
  • Travel Agencies
  • North Miami, Florida
  • Tour Service
  • 2
  • 224

We went to Peru in April. For health reasons we cancelled a walking tour but found two people to take the tour instead of us. We did not get a refund. Writing a comment to Gate 1 - so far no response. The tour guide had no people skills, but was knowledgeable. The flights were booked so we lost basically two days. Also the hotel on Titikakalake was so far away from ANYTHING. not even a walk way.... Read more

Was this review helpful? 0 4

  • Jun 18
  • Travel Agencies
  • Minneapolis, Minnesota
  • Nonrefundable Deposit
  • 3
  • 276

I had to cancel an upcoming trip with Gate 1 due to a life-changing event that will make it impossible for me to travel in August. I promptly informed Gate 1 about this but was told by a rude customer service rep that my deposit was non-refundable. I have made 2 previous tours with Gate 1 but this experience leaves a bad taste in my mouth; for a reputable company, one would think that they will... Read more

Was this review helpful? 0 1

  • Jun 08
  • Travel Agencies
  • Brandon, Florida
  • Tour Services
  • 1
  • 190

I contacted Gate 1 about not receiving everything I paid for. Got an excuse its on it way, Still nothing. I booked an train ticket in this tour and it never came with documents , I called and got the excuse its on its way. I have a car service at the end location I paid for but how can they pick me up if I have no times of train ticket?Tours I booked for were at different times then what they... Read more

Was this review helpful? 1 0

  • Mar 25
  • Travel Agencies
  • Travel
  • 4
  • 535

I will NEVER travel with Gate 1! I was looking into an escorted tour to Thailand. While their packages are extensive, and their prices reasonable, I noticed something very disturbing. No matter what departure date you choose for the 15 Day Kaleidoscope of Thailand with River Kwai, the departure date the agency lists for the departing flight is WRONG! Departure is set for a certain day, the hotel... Read more

Was this review helpful? 16 7
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